Call me today and get it done right! Donate to say "Thanks" if this post has helped save you time and money! 🙂 If you’re looking for computer help in the Louisville area, look no further. If this tip has helped you, please drop me a line and let me know! Downloading the files and installing the suite is perfectly legal as long as it was already once provided with the PC new by the OEM. If you happen to be missing the installation files for Office 2010 Starter, you can actually find them available for download in various places. Right-click the SetupConsumerC2ROLW.exe file and choose Run as Administrator to install C2R once again, along with a fresh copy of Office 2010 Starter. Reboot yet again, then navigate to the ProgramData directory containing the Office Starter installation files (they must be located in the exact directory detailed above for the installation to work properly).Reboot once more, then execute the offcln.exe tool to completely remove Office 2010 Starter.Reboot the PC, then execute the CleanC2R.exe tool a second time.Execute the CleanC2R.exe file from the zip archive provided above to completely remove C2R, including the virtual Q: drive containing the relevant install files.%PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us.Make a backup of them if you don’t have access to them elsewhere by copying the following directory to another location: First, be sure to have a copy of the required installation files for Office 2010.Once in possession of this tool, take the following steps to correct the problem: First, you’ll need a special Click2Run cleanup tool that has seemingly disappeared from Microsoft’s server. Correcting the problem with the preinstalled OEM Starter versions is tricky enough, so I decided to make that the focus of this post. This error may also occur on other downloadable versions of Office 2010, but I haven’t seen it yet anywhere else. For more details on why you should never use a registry cleaner, see my blog entry here. Update (June 2012): I have now been able to confirm that this problem is most often caused by the use of registry cleaners. The error is worded as such:Īlthough many solutions on the internet (even from Microsoft employees and the KB) suggest that a simple Repair install or Uninstall of Click2Run from the Programs and Features menu will correct this, executing the uninstaller actually triggers the exact same error message. For as yet unknown reasons reasons I have now discovered (as detailed later in this article), occasionally some PCs exhibit an error when launching Office 2010 Starter (which is preinstalled on many new PCs).
Here’s a frustrating issue that hasn’t yet been solved by anyone at Microsoft from what I can tell.
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